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Alternative Solutions in Long Term Care
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Problems accessing Downloadable Products?

Are you having problems accessing the calendars or other products you purchased for download?

Here are some answers to you problems you may be having.

1) I haven't received my username and password.
You should receive your username, password and calendar access within 72 hours of purchase. If you haven't please contact Sandra Stimson at or use the Contact Us Form or and access info will be forwarded to you as soon as possible.

2) I am entering my username and password but I can't get access.
Be sure to enter your username and password exactly as sent to you. If you entered Spring as your username, you must type the letter S in uppercase and the rest in lowercase. Usernames and passwords are case sensitive.

If you are entering your username and password correctly and still can't get access:

a. Try turning off your Firewall. If you gain access then you need to give your Firewall permission to enter the passworded site. For the dementia calendar give permission to http://www.activitytherapy.com/dementiacalendar and for the sensory calendar - http://www.activitytherapy.com/.

b. Reboot your computer. It is possible that you are having a temporary Internet connection problem. Or there could be a problem with your computer. Or there could be a temporary server outage.

3) I lost my password.
Go to the form below and click on "Get Password."

4) I have a new email address... I can retrieve my password because its going to my old email address.
Email or use the Contact Us Form and tell us the product you are attempting to access, your old email address, and your new email address.

Calendars

access it

password

ARCHIVE OF Low Functioning Activity Calendar featuring Sensory Enrichment and Dementia Activity Calendar Activities


 

If you have any problems accessing products you ordered contact or use the Contact Us Form or call .

 


 

Study Guides
Alternative Solutions in Long Term Care, LLC provide resources and services for Health Care Professionals and Care Givers. Recreation Therapists, Activity Directors, Social Workers, Creative Arts Specialists, and other health care workers utilize this site to obtain information and purchase products for use in nursing homes and long term care facilities. Products and resources include sensory stimulation products, relaxation videos, party supplies, care plans, activity calendars, and more. For additional resources visit our associate site the Therapeutic Recreation Directory at www.recreationtherapy.com. To become certified in Dementia Care go to www.nccdp.org.

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