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Are
you having problems accessing the calendars
or other products you purchased for download?
Here
are some answers to you problems you may be
having.
1)
I haven't received my username and password.
You should receive your username, password and calendar access within 72 hours
of purchase. If you haven't please contact Sandra Stimson at activitytherapy@aol.com
or 973.729.6601 and access info will be forwarded to you as soon
as possible.
2)
I am entering my username and password but
I can't get access.
Be sure to enter your username and password exactly as sent to you.
If you entered Spring as your username, you must type the letter S in uppercase
and the rest in lowercase. Usernames and passwords are case sensitive.
If you are entering your username
and password correctly and still can't get access:
a. Try turning off your Firewall.
If you gain access then you need to give your
Firewall permission to enter the passworded site.
For the dementia calendar give permission to http://www.activitytherapy.com/dementiacalendar
and for the sensory calendar - http://www.activitytherapy.com/.
b. Reboot your computer. It is possible
that you are having a temporary Internet connection
problem. Or there could be a problem with your
computer. Or there could be a temporary server
outage.
3)
I lost my password.
Go to the form below and click on "Get
Password."
4)
I have a new email address... I can retrieve
my password because its going to my old email
address.
Email activitytherapy@aol.com and tell us the product you are attempting to
access, your old email address, and your new email address.
Calendars |
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| Low
Functioning Activity Calendar featuring
Sensory Enrichment Activities |
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| Dementia
Activity Calendar |
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If
you have any problems accessing products you
ordered contact activitytherapy@aol.com or
call 973.729.6601.
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